Processing Time

All orders will be processed within 1-3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next working day.

Shipping Time

Standard shipping normally takes 7-20 business days, depending on the destination country and customs processing. International shipping may be delayed due to customs inspection, weather, or logistics force majeure factors.

Shipping Fee

Shipping fees are calculated based on product weight, size, and delivery destination. Free shipping service may be available for orders that meet a certain consumption threshold.

Order Tracking

After your order is shipped, you will receive a tracking number via email. You can track your shipping status on the official logistics website.

Customs & Import Duties

For international orders, import duties, taxes, and customs fees are borne by the buyer. We are not responsible for customs clearance delays or additional customs charges.

Lost or Stolen Packages

Once the package shows delivered on the tracking system, we are not responsible for lost or stolen packages caused by local delivery failure. We will assist customers to file logistics claims for undelivered packages.

Delivery Restrictions

We reserve the right to refuse shipping to certain remote or restricted regions due to logistics limitations.